Iwate Precision Mechatronics (Shanghai) Co., Ltd. Hangzhou Branch Return and Exchange Policy

Welcome to jarmlmo.com! To ensure your shopping experience, we have formulated a comprehensive return and exchange policy. The specific contents are as follows. Please read carefully:

I. Return and Exchange Conditions

Goods in good condition: The goods to be returned or exchanged must be in a brand new state, with accessories, gifts, instructions, original packaging, etc., and no signs of use, damage, stains, etc., and will not affect secondary sales.

Complete vouchers: Please be sure to keep the product order information, invoices and other shopping vouchers to smoothly handle returns and exchanges.

II. Return and Exchange Time Limit

Within 30 days from the date you sign for the goods, if you meet the return and exchange conditions, you can apply for a return or exchange. Expired applications will no longer be accepted.

III. Return and Exchange Process

Application: Please contact our 24-hour customer service via email service@jarmlmo.com or call 18236428365, explain the reason for the return or exchange, and provide order number, product information and other relevant information.​

Review: Customer service staff will review your return application as soon as possible after receiving the application, and the review results will be notified to you in a timely manner. ​

Return: After the review is passed, you can send the product to the following return address: Room 511, No. 373, 375, Desheng Middle Road, Gongshu District, Hangzhou City, Zhejiang Province. Please choose a reliable logistics method and keep the shipping receipt. ​

Processing: After receiving the returned goods, we will inspect the goods. If the return and exchange conditions are met, we will process a refund or exchange for you within 3-5 working days. The refund will be returned by the original route, and the exchanged goods will be sent out as soon as possible after confirmation. ​

IV. Notes ​

Non-quality return and exchange: Return and exchange due to personal reasons (such as dislike, wrong model selection, etc., non-product quality issues), if the product has no quality problems, the round-trip shipping costs must be borne by you. ​

Quality return and exchange: If the product has quality problems, we will bear the return shipping costs and process free returns and exchanges for you. Please provide clear photos or videos of quality problems as evidence when applying.​

Customized products: Customized products do not support unconditional returns and exchanges. If you need to return or exchange products due to quality issues, please contact customer service in time for communication and processing. ​

V. Special Circumstances ​

If force majeure or other special circumstances cause the return and exchange process to be delayed or unable to proceed normally, we will communicate with you in a timely manner and negotiate a solution. ​

If you have any questions about the return and exchange policy, please feel free to contact our customer service. We will serve you wholeheartedly to ensure that your shopping is worry-free!