Logistics Policy of Iwate Precision Mechatronics (Shanghai) Co., Ltd. Hangzhou Branch
Welcome to choose jarmlmo.com! To ensure that your shopping experience is smooth and worry-free, we have formulated a detailed logistics policy covering the entire process of delivery, transportation and after-sales services. If you have any questions, you can contact our 24-hour online customer service at any time through service@jarmlmo.com or call 18236428365.
I. Logistics and delivery methods
We cooperate with many high-quality international logistics partners (including but not limited to DHL, FedEx, TNT, etc.) and local logistics companies to select the most suitable delivery channel for you according to the characteristics of the goods, destination and timeliness requirements to ensure the safe and efficient delivery of the goods.
II. Shipping policy
All goods in the store are free of shipping! Regardless of the order amount or the number of goods, you do not need to bear any additional transportation costs and enjoy a convenient shopping experience.
III. Delivery time
Delivery within New Zealand: After the order is successfully placed and the payment is completed, the goods are generally shipped within 1-3 working days. The estimated delivery time is 3-7 working days after shipment. The delivery time in remote areas may be appropriately extended.
International delivery: Some products support international delivery. Please refer to the product details page for the specific delivery range and timeliness. After the international order is shipped, the estimated delivery time is 7-20 working days. The actual delivery time is affected by customs clearance, holidays and other factors. Please understand.
In case of special circumstances such as large-scale promotions, bad weather, force majeure, etc., the delivery time may be delayed. We will promptly notify you of the latest progress by email or SMS.
IV. Package Tracking
After the product is shipped, we will send you a shipping notice containing the logistics order number by email. You can log in to the jarmlmo.com order center, or go to the corresponding logistics provider's official website, enter the logistics order number to check the package transportation status in real time.
If the logistics information has not been updated for a long time or there is an abnormality, please contact our customer service in time, and we will assist you in follow-up processing.
V. Notes on signing for the package
When signing for the package, please carefully check whether the outer packaging is intact, whether there is any damage, water stains, or signs of opening. If you find any abnormality, please do not sign for it and contact our customer service immediately to explain the situation. We will arrange follow-up for you.
If you entrust someone else to collect the package on your behalf, it will be deemed that you have signed for it yourself, and the risk of the goods after the consignee signs for it will be borne by you. Please communicate with the consignee in advance to confirm the status of the package.
VI. Abnormal situation handling
Package loss or damage: If the goods are lost or damaged during transportation, after verification, we will re-ship or refund you free of charge, and actively pursue the logistics company.
Wrong address or undeliverable: Please carefully check the delivery address information when placing an order. If the package cannot be delivered due to an incorrect address, we will contact you to confirm the new address and re-arrange the delivery after you bear the additional forwarding costs; if the package is returned due to an incorrect address, you can apply for a refund or change the address and place a new order.
VII. Return and exchange logistics instructions
For products that meet the free return and exchange policy within 30 days, the return address is: Room 511, No. 373, 375, Desheng Middle Road, Gongshu District, Hangzhou City, Zhejiang Province. Please choose a reliable logistics method to send the goods back and keep the shipping receipt.
For returns and exchanges due to product quality issues, we will bear the return shipping costs; for returns and exchanges not due to quality issues, you must bear the return shipping costs yourself.